YOUR BUSINESS REPUTATION IS EVERYTHING.
MONITOR IT WITH ENGAGE
To be successful in business, you need to know if your customers are happy. The best way to accomplish this is by engaging your clients for feedback.
Our Engage Strategy keeps you and your team on top of your most recent customer feedback and reviews as they happen by interacting with your clients while you are fresh in their minds. A SMS text message is sent to your client requesting Feedback and potentially a Review request.
We’ll instantly alert you via SMS text message and/ or email, ensuring you always have a finger on the pulse of your business. This also allows you to promptly address a potential customer concern the moment it happens, allowing you to quickly address the issue before it becomes a negative review online.
Social Kudo helps you spread the word about your business by socially sharing your recent positive feedback and new reviews with your Facebook, Twitter, and Google+ followers. You control what’s being shared with our manual or automatic settings.
We offer engage as a Self-Managed, or Fully Managed solution.
BUILD IT WITH SOCIALIZE
We believe that for an organization to be truly great, they must not only provide excellent Customer Satisfaction, but they must also be committed to helping others in the community. This is why we created Socialize; it allows for Businesses and Non-Profits to both benefit by combining Social Media and Social Giving.
Our Micro Fundraising events are a great way for a business to get noticed in their community by not only their existing customers, but by the supporters of the local Non-Profits. Upon establishing a good community reputation, we then reach out to the supporters of these Non-Profits and enlist them to refer and recommend your business in the community and on social media.
Socialize is a business strategy, not philanthropy, and it is the best way to grow your reputation.
PROTECT IT WITH INTERCEPT
When bad things happen, they can be hard to stop, or even catch up to. With the invent of Social Media, this has never been more true. It seems that sometimes there is no stopping bad press.
This is the reason we created Intercept. We use the power of Social Media, Cause Giving, SMS, and Social Broadcasting to create an immediate “positive buzz” about your organization and to help eliminate the negative press you may be getting.
We have found that there are 3 very important steps in dealing with any PR Nightmare:
Transparency– It is best with most negative social media situations to let them stay visible. When you start deleting and hiding comments and posts, you have lost half the battle. We will work with your team and come up with the proper and approved responses to keep the problem from getting out of control.
Authenticity – We will seek out real customer advocates for your business and compile authentic video testimonials. These minimally produced videos will be targeted to your potential customer base on social media. We guarantee a minimum of 25,000 views on Social Media per engagement month.
Consistency – We will methodically reach out to your customers after each interaction with your organization. If they are happy, we give them the ability to give your business a review on Social channels such as Google, Facebook and Yelp. These reviews will boost your organic placement on Search Engines and marginalize bad reviews. If they are unhappy, we will resolve the issue before it becomes a public issue.
PROMOTE IT WITH BROADCAST
We all know it is important to have a great Reputation, both online and in the community, but it is not nearly as effective if others don’t know how great you are. At Social Kudo we are all about getting your customers and community to talk about you.
Our Broadcast Strategy does just that. We collect all of those great things you are doing in the community, the raving reviews and customer testimonials, then we put them out there to your targeted demographic via authentic video snippets.
We are Hiring
Are you looking for a challenging, yet lucrative position?
Our Social Strategists assist each client by facilitating the strategy that has been agreed upon, as well as providing insight, training and guidance to the business owner. We understand Sales, Public Relations, Business, Advertising, Marketing, Mobility and Social Media. We will work feverishly towards your success by teaching you the skills you need to excel at being a Social Strategist.